All sales are final.

Due to the nature of our pieces, being that they are one of a kind and/or small batch, we do not accept returns or exchanges for change of mind. We will never sell 2nd hand or returned earrings due to the hygiene issues associated and do not accept change of mind returns for this reason. 

If you wish to cancel your order this will be at our discretion depending on the status of your order. If it has already been picked, packed and postage paid you may be charged a small cancellation fee to cover the cost of postage. If the order has not been booked or shipped we are usually happy to cancel any orders. Please just get in touch with us ASAP to avoid disappointment!  Please always read the item description before checking out. 

Thank you for your understanding and support with this policy.

If for any reason you are unhappy with an item you have received please reach out to our team at hello@madebybec.com or through our contact us section on our site without 24 hours of receiving the order so that we can discuss a resolution and your feedback can be logged. We are always eager to learn and grow.

Please note that any return shipping costs will be at the buyers expense and will not be covered unless explicitly advised and arranged prior with reasonable cause. If any items are sent back to us prior to discussion and arrangement a refund will not be honoured.

Damages

We will ensure items are packed and protected as best as possible to aim to avoid damage or exposure to extreme weather. In the unlikely event your items arrive damaged, please ensure to take photographs of the damaged packaging and items and contact us immediately. Sometimes the parcel itself may be damaged but the items are not which is why it’s important to not dispose of original packaging before speaking to us or we may not be able to honour a credit or resolution.  Note that depending on the cause of the damage we may need to reach out to the courier and lodge a claim through them. We will aim to reduce any hassle to customers as best as possible in the unlikely event this occurs.  Photos can be emailed through to hello@madebybec.com along with your order reference number. 

Where available we will opt at our discretion to replace damaged or lost parcels as we see fit. Each situation is treated on a case-by-case basis depending on stock availability. One-off items cannot be replaced and a refund may be offered in this instance.